AIRLINES: Please contact the front desk for assistance regarding the different airlines which service Bermuda.
ASSISTANT MANAGER: Please contact the front desk. From 6:30 am - 12:00 midnight, a manager is always available to provide assistance.
ATTIRE:
BABYSITTING: Babysitters can be arranged by contacting the front desk. Advance notice is always appreciated.
BEACH/POOL TOWELS: Oversized towels are available on the pool deck for your complimentary use at the pool or beach. They are not stocked at the beach.
BEAUTY/HAIR SALON: O-Ceane Hairstyling Studio (located adjacent to the resort's fitness center) opened in January 2021. Karen Urwin, the hairstyling studio's personable owner/hairstylist has over 30 years of international hairstyling experience. Her studio is open Tuesday through Saturday, from 10 am until 6 pm.
BOARD GAMES: A variety of board games (i.e. - Scrabble, Chinese Checkers, Chess, Backgammon, Monopoly, Clue, Battleship, Yahtzee, etc.) are available to play in the resort's lower lobby area - or in the comfort of your guest room.
BOX LUNCHES: Please place your order at the front desk. They are priced at $15 per lunch and include a deli sandwich, bags of chips, piece of fruit and a brownie.
BUS SERVICE: Bermuda has a very efficient, economical, island-wide bus system. Schedules, bus tokens and bus/ferry ticket booklets are available at the front desk. Complimentary shuttle van rides are available to get you to/from the bus stop.
CARDS: Decks of playing cards can be borrowed from the front desk.
CATERING: Facilities are available for receptions or cocktail parties. Please contact the front desk for more information.
CHECK-IN TIME: 4:00 pm (however, every effort will be made to try and have rooms ready prior to then).
CHECK-OUT TIME: 11:00 am - please let the front desk know if you have a late departing flight. Occasionally you may be able to receive an extension on your check-out time. If not, facilities are available inside the fitness center for you to shower and change in before you leave.
CHURCHES: Most denominations are represented in Bermuda. Please inquire at the front desk for service time, church locations and more information.
COCKTAILS: Beverage service is available from the following outlets:
DENTIST/DOCTOR: Please contact the front desk for information concerning local physicians or dentists.
DINING: Food service is available from the following outlets:
EMERGENCIES: Please contact the front desk from 6:30 am - midnight for any type of emergency.
ENTERTAINMENT: A listing of the evening's scheduled entertainment is always posted on the activities board in the lobby.
FAX SERVICE: The hotel's fax number is: 441-234-6049.
FERRY SERVICE: The Bermuda ferry system is an ideal way to see other parts of the island from the water. Time schedules, ferry tokens and bus/ferry ticket booklets are available at the front desk. The closest ferry stop to Pompano is located at Rockaway (only a short distance away). Complimentary shuttle van service to/from the ferry is always available.
FIRST AID: Minor first aid supplies are available at the front desk.
FISHING: Bermuda's waters are renowned for their excellent sport fishing. Both reef and deep sea fishing trips can be arranged at the front desk. Excellent shoreline fishing is available from the resort's private dock. Light tackle fishing rods and bait can be borrowed from the front desk.
FITNESS CENTER: A multi-faceted weight station, four ellipticals, four treadmills, two Pilates reformer machines, stationary exercise bikes (including a spin bike), exercise mats and a selection of dumbbell weights are available for use by registered resort guests on a complimentary basis from 6:30 am - midnight in the fitness center (located on the lower floor of the main clubhouse building - beneath the Sunset Lounge).
FLOWERS: Floral arrangements or corsages can be ordered through the front desk upon request.
GAME ROOM: Located on the floor beneath the Ocean Grill restaurant, the game room is open from 6:30 am to midnight daily. A ping pong table, pool table, air hockey table and foosball table are available for your enjoyment on a complimentary basis, along with several video arcade game systems.
GIFT SHOP: bottled water, stamps, candy, toiletries, suntan lotion, resort logo clothing items and more are available for sale at the front desk.
GOLF: The Robert Trent Jones designed Port Royal Golf Course is located right next door. Discounted Port Royal Golf vouchers can be purchased at the front desk. Tee times may be arranged in advance by contacting the front desk. Port Royal has a driving range, putting green, pro shop and restaurant. The front desk can also help you arrange golf at any other of the island's courses. Complimentary shuttle van service to/from Port Royal Golf Course is always available.
GRATUITIES: A service charge (typically 10% of your nightly room rate) will be charged to your account each day (covering service gratuities for the restaurant breakfast and dinner waitstaff, bellmen and housekeeping personnel). A 17% service gratuity is automatically added to all food & beverage purchases (in lieu of tipping).
HOUSEKEEPING: Cribs, rollaway beds, rubber bath mats and additional pillows, blankets or hangers are available for use on a complimentary basis. Please contact the front desk if you need any of these items. Your room will be serviced daily between the hours of 8:30 a.m. and 5:00 p.m.
ICE: Outdoor ice machines are located on the pool deck, on the backside of the "Wahoo" building (next to the "Tuna Terrace" building) and between the "Flying Fish" and "Angel Fish" buildings. Bags of ice are also available at the front desk.
INTERNET ACCESS: A desktop computer and printer are available in the main lobby with high-speed internet access for registered guests to use on a complimentary basis to send and receive emails. All guest rooms, the main clubhouse and the beach and pool areas are configured with complimentary high speed, wireless internet access.
IRONS/BOARDS: Each guest room has an iron and full-size ironing board. Please do not place a hot iron on your carpeted floor or your bed's duvet cover.
JACUZZIS: Three outdoor heated jacuzzis are available for use twenty-four hours a day. Two are located oceanfront, next to the game room and the other is situated on the pool deck. Children under the age of 12 are asked not to use these facilities without adult supervision.
LATE CHECK-OUT ROOMS: Mens and ladies late check-out rooms (furnished with showers, sinks, toilets and changing areas) are located inside the fitness center. These facilities are ideal for anyone departing on late afternoon flights.
LAUNDRY: A coin operated washer and dryer are located behind the "Wahoo" building if you'd like to wash any of your own clothes. If you'd prefer to have the resort handle your cleaning, please bring your laundry to the front desk by 9:00 am. It will be returned to your room within twenty-four hours. Laundry bags and price lists can be found in your room and at the front desk.
LENDING LIBRARY: A small collection of paperback and hard cover books are available for your reading pleasure in the lower lobby entertainment hutch (where the lobby area big screen television set is displayed). Your assistance in helping to keep the book collection well stocked is always appreciated.
LOST & FOUND: Please contact the front desk to inquire about an item that may have been lost or misplaced.
LUGGAGE: Please contact the front desk for any luggage handling or storage requests you may have. The resort will be happy to store luggage for late departing guests.
MAIL/MESSAGES: Incoming mail, faxes and messages will be placed in your mail box located at the front desk. A voice mail message will also be left on your guestroom phone to advise you.
MASSAGES: Spa Del Sol (located on the floor beneath the Ocean Grill restaurant) is open from 9:00 am - 8:00 pm Monday thru Saturday (9:00 am - 5:00 pm on public holidays, however, it is closed on Christmas Day, New Year's Day and both Cup Match holidays). Advance reservations are recommended. Please dial extension 210.
MOPEDS/SCOOTERS/ELECTRIC MINI CARS: Please contact the front desk for information and rental rates. Oleander Cycles has an on-site office next to the resort's tennis court.
NEWSPAPERS: The front desk provides complimentary copies of an eight page, on-line daily newspaper called the "USA Times" - which has up-to-date international news articles and sports articles/scores.
PHARMACY: Please contact the front desk for directions to the nearest pharmacy. The closest ones are located in Somerset Village.
PICKLE BALL: Three pickle ball courts were recently constructed in the same location as the resort's former clay tennis court. The colorful pickle ball courts opened for play on June 1, 2020. Pickle ball racquets and balls can be borrowed from the front desk. Pickle ball is currently the fastest growing sport in the U.S. and is a sport that people of all ages can enjoy! Signage is in place on each court that outlines how the game is played.
POSTAGE STAMPS: Can be purchased at the front desk.
ROOM RESERVATIONS: For questions concerning your current room reservation or any future reservations, please contact the front desk or the resort's room reservations office.
SAFES: Each guest room is equipped with a computerized digital mini-safe.
SCUBA DIVING: Two scuba diving operations are located nearby. Please contact the front desk for more information.
SETTLING OF ACCOUNT: The resort accepts cash (U.S. or Bermuda currency only), Visa, MasterCard and American Express credit cards. Traveler’s checks are NOT accepted at the resort.
SHOPPING: The capital city of Hamilton has a wide variety of shops and boutiques. Most stores are open from 9:00 am - 5:00 pm, Monday through Saturday. Dockyard and a few of the large hotels also offer shopping on Sundays. From May through October, many shops in Hamilton, Dockyard and St. George are open on different nights of the week. Please check with the front desk for more information.
SHUTTLE VAN: Complimentary shuttle van rides are provided to/from the Rockaway ferry stop, the nearby bus stops and Railway Trail, Maxi Mart grocery store, Port Royal Golf Course, Robinson's Marina and Fort Scaur, as well as anywhere on the resort's grounds. A telephone at the driveway entrance can be used to request a ride in from the road.
SIGHTSEEING TOURS: Taxi tours of the island can be arranged by contacting the front desk. Most tours are for a minimum of three hours.
SNORKELING: Pompano's waterfront is one of the best areas for shallow water snorkeling in Bermuda. Masks, fins and snorkels are available to rent from the watersports center (open from mid May to late October) and from the front desk the rest of the year.
SWIMMING POOL: A heated, fresh water pool is located oceanfront and is open twenty-four hours a day. Children should be accompanied by an adult since there is no lifeguard on duty. Styrofoam floating devices (known as "noodles") are available for you to enjoy at the pool or beach on a complimentary basis.
TAXES: An 11 ¾% Bermuda government occupancy tax will be added to your nightly room rate.
TELEPHONE CHARGES: Please refer to the phone face plate in your guest room for current local and long distance rates or check with the front desk .
TENNIS: Four all-weather tennis courts are located only a 400 yard walk from the resort, next to Port Royal's 7th fairway. Court time on Port Royal's courts will be complimentary during daylight hours (a fee will be charged for night play under their lights) for resort guests and the resort's shuttle vans will drive guests to and from Port Royal's courts at no charge. Tennis racquets and balls can be borrowed from the resort's front desk.
VALET/DRY CLEANING: Clothing needing to be dry cleaned should be brought to the front desk. It will be sent off property and is usually returned within 48 hours, Monday -Friday.
VENDING: Soda machines are located adjacent to both the "Snapper Suites" and "Tuna Terrace" buildings, as well as between the "Flying Fish" and "Angel Fish" buildings.
VOICE MAIL: Your guestroom telephone is equipped with a voice mail messaging service. Please refer to the instructions listed on the phone face plate for message retrieval.
WADING POOL: A 1 ½ foot deep wading pool (heated during the winter months) is available for use on the pool deck on a twenty-four hour basis.
WAKE-UP CALLS: A clock radio (equipped with an alarm) is located on your nightstand. Wake-up calls can also be placed with the front desk anytime between 6:30 am and midnight, for the following morning.
WATERSPORTS CENTER: The resort's watersports center (located at their private dock) is open from 10:00 am - 6:00 pm daily, weather permitting, from mid May thru late October. Paddleboards, kayaks, snorkeling equipment and a few other aquatic items are available to rent.
ASSISTANT MANAGER: Please contact the front desk. From 6:30 am - 12:00 midnight, a manager is always available to provide assistance.
ATTIRE:
- During breakfast: the attire in the Cedar Room restaurant (and the Ocean Grill during the summer months) is "casual". Any clothing items may be worn, however, proper cover-up should be worn over bathing suits.
- During lunch: Bathing suits and other casual attire are perfectly acceptable, since lunches are served poolside, at the Pool Bar or in the Coral Reef Café, adjacent to the Pool Bar.
- During dinner: Dinner attire in both of the resort's restaurants is "resort casual". It is recommended that gentlemen (12 years and older) wear collared shirts. Sleeveless t-shirts and hats are NOT permitted. Anything goes with regards to pants, shorts, skirts, jeans and footwear (flip flops, sandals, sneakers, etc. are all acceptable).
BABYSITTING: Babysitters can be arranged by contacting the front desk. Advance notice is always appreciated.
BEACH/POOL TOWELS: Oversized towels are available on the pool deck for your complimentary use at the pool or beach. They are not stocked at the beach.
BEAUTY/HAIR SALON: O-Ceane Hairstyling Studio (located adjacent to the resort's fitness center) opened in January 2021. Karen Urwin, the hairstyling studio's personable owner/hairstylist has over 30 years of international hairstyling experience. Her studio is open Tuesday through Saturday, from 10 am until 6 pm.
BOARD GAMES: A variety of board games (i.e. - Scrabble, Chinese Checkers, Chess, Backgammon, Monopoly, Clue, Battleship, Yahtzee, etc.) are available to play in the resort's lower lobby area - or in the comfort of your guest room.
BOX LUNCHES: Please place your order at the front desk. They are priced at $15 per lunch and include a deli sandwich, bags of chips, piece of fruit and a brownie.
BUS SERVICE: Bermuda has a very efficient, economical, island-wide bus system. Schedules, bus tokens and bus/ferry ticket booklets are available at the front desk. Complimentary shuttle van rides are available to get you to/from the bus stop.
CARDS: Decks of playing cards can be borrowed from the front desk.
CATERING: Facilities are available for receptions or cocktail parties. Please contact the front desk for more information.
CHECK-IN TIME: 4:00 pm (however, every effort will be made to try and have rooms ready prior to then).
CHECK-OUT TIME: 11:00 am - please let the front desk know if you have a late departing flight. Occasionally you may be able to receive an extension on your check-out time. If not, facilities are available inside the fitness center for you to shower and change in before you leave.
CHURCHES: Most denominations are represented in Bermuda. Please inquire at the front desk for service time, church locations and more information.
COCKTAILS: Beverage service is available from the following outlets:
- POOL BAR: open from 12:00 noon - 6:00 pm. daily March/April through November. Open from 12:00 - 5:00 pm daily, December through March/April.
- SUNSET LOUNGE: open from 6:00 pm - midnight daily, March/April through November. Open from 5:00 pm - midnight daily, December through March/April.
- FRONT DESK: beer, wine, soda, bottled water and liquor can be purchased for in-room consumption.
- BEACH BAR: open seasonally (from late May thru late October), from 10:30 am - 6:00 pm daily, weather permitting.
DENTIST/DOCTOR: Please contact the front desk for information concerning local physicians or dentists.
DINING: Food service is available from the following outlets:
- OCEAN GRILL RESTAURANT: A self-serve continental breakfast featuring coffee, assorted hot teas, milk, juices, hot & cold cereals, fruit yogurts, bagels, english muffins, croissants, muffins and danish, is available from 6:30 - 10:30 am daily. Dinner (featuring an a la carte menu) is served from 7:00 – 10:00 pm whenever both evening restaurants are open or from 6:30 - 10:00 pm when only the Ocean Grill is open. Dinner reservations are required whenever both evening restaurants are open.
- CEDAR ROOM RESTAURANT: breakfast is served daily from 7:30 - 10:00 am. Dinner is served from 6:30 – 9:00 pm whenever both evening restaurants are open or from 6:30 pm when only the Cedar Room is open. Guests on the resort’s Modified American Plan do not need to make reservations in the Cedar Room. During slow time periods of the year, the Ocean Grill and Cedar Room are open every other night.
- CORAL REEF CAFÉ: located adjacent to the pool bar. Lunch and snacks are served poolside, outside on the oceanfront terrace or inside the café, from 12:00 - 5:00 pm daily.
- ROOM SERVICE: a continental breakfast can be served in your room between 7:30 - 10:00 am if you would prefer not to eat breakfast in the resort's restaurant. Please place your order at the front desk the evening before.
EMERGENCIES: Please contact the front desk from 6:30 am - midnight for any type of emergency.
ENTERTAINMENT: A listing of the evening's scheduled entertainment is always posted on the activities board in the lobby.
FAX SERVICE: The hotel's fax number is: 441-234-6049.
FERRY SERVICE: The Bermuda ferry system is an ideal way to see other parts of the island from the water. Time schedules, ferry tokens and bus/ferry ticket booklets are available at the front desk. The closest ferry stop to Pompano is located at Rockaway (only a short distance away). Complimentary shuttle van service to/from the ferry is always available.
FIRST AID: Minor first aid supplies are available at the front desk.
FISHING: Bermuda's waters are renowned for their excellent sport fishing. Both reef and deep sea fishing trips can be arranged at the front desk. Excellent shoreline fishing is available from the resort's private dock. Light tackle fishing rods and bait can be borrowed from the front desk.
FITNESS CENTER: A multi-faceted weight station, four ellipticals, four treadmills, two Pilates reformer machines, stationary exercise bikes (including a spin bike), exercise mats and a selection of dumbbell weights are available for use by registered resort guests on a complimentary basis from 6:30 am - midnight in the fitness center (located on the lower floor of the main clubhouse building - beneath the Sunset Lounge).
FLOWERS: Floral arrangements or corsages can be ordered through the front desk upon request.
GAME ROOM: Located on the floor beneath the Ocean Grill restaurant, the game room is open from 6:30 am to midnight daily. A ping pong table, pool table, air hockey table and foosball table are available for your enjoyment on a complimentary basis, along with several video arcade game systems.
GIFT SHOP: bottled water, stamps, candy, toiletries, suntan lotion, resort logo clothing items and more are available for sale at the front desk.
GOLF: The Robert Trent Jones designed Port Royal Golf Course is located right next door. Discounted Port Royal Golf vouchers can be purchased at the front desk. Tee times may be arranged in advance by contacting the front desk. Port Royal has a driving range, putting green, pro shop and restaurant. The front desk can also help you arrange golf at any other of the island's courses. Complimentary shuttle van service to/from Port Royal Golf Course is always available.
GRATUITIES: A service charge (typically 10% of your nightly room rate) will be charged to your account each day (covering service gratuities for the restaurant breakfast and dinner waitstaff, bellmen and housekeeping personnel). A 17% service gratuity is automatically added to all food & beverage purchases (in lieu of tipping).
HOUSEKEEPING: Cribs, rollaway beds, rubber bath mats and additional pillows, blankets or hangers are available for use on a complimentary basis. Please contact the front desk if you need any of these items. Your room will be serviced daily between the hours of 8:30 a.m. and 5:00 p.m.
ICE: Outdoor ice machines are located on the pool deck, on the backside of the "Wahoo" building (next to the "Tuna Terrace" building) and between the "Flying Fish" and "Angel Fish" buildings. Bags of ice are also available at the front desk.
INTERNET ACCESS: A desktop computer and printer are available in the main lobby with high-speed internet access for registered guests to use on a complimentary basis to send and receive emails. All guest rooms, the main clubhouse and the beach and pool areas are configured with complimentary high speed, wireless internet access.
IRONS/BOARDS: Each guest room has an iron and full-size ironing board. Please do not place a hot iron on your carpeted floor or your bed's duvet cover.
JACUZZIS: Three outdoor heated jacuzzis are available for use twenty-four hours a day. Two are located oceanfront, next to the game room and the other is situated on the pool deck. Children under the age of 12 are asked not to use these facilities without adult supervision.
LATE CHECK-OUT ROOMS: Mens and ladies late check-out rooms (furnished with showers, sinks, toilets and changing areas) are located inside the fitness center. These facilities are ideal for anyone departing on late afternoon flights.
LAUNDRY: A coin operated washer and dryer are located behind the "Wahoo" building if you'd like to wash any of your own clothes. If you'd prefer to have the resort handle your cleaning, please bring your laundry to the front desk by 9:00 am. It will be returned to your room within twenty-four hours. Laundry bags and price lists can be found in your room and at the front desk.
LENDING LIBRARY: A small collection of paperback and hard cover books are available for your reading pleasure in the lower lobby entertainment hutch (where the lobby area big screen television set is displayed). Your assistance in helping to keep the book collection well stocked is always appreciated.
LOST & FOUND: Please contact the front desk to inquire about an item that may have been lost or misplaced.
LUGGAGE: Please contact the front desk for any luggage handling or storage requests you may have. The resort will be happy to store luggage for late departing guests.
MAIL/MESSAGES: Incoming mail, faxes and messages will be placed in your mail box located at the front desk. A voice mail message will also be left on your guestroom phone to advise you.
MASSAGES: Spa Del Sol (located on the floor beneath the Ocean Grill restaurant) is open from 9:00 am - 8:00 pm Monday thru Saturday (9:00 am - 5:00 pm on public holidays, however, it is closed on Christmas Day, New Year's Day and both Cup Match holidays). Advance reservations are recommended. Please dial extension 210.
MOPEDS/SCOOTERS/ELECTRIC MINI CARS: Please contact the front desk for information and rental rates. Oleander Cycles has an on-site office next to the resort's tennis court.
NEWSPAPERS: The front desk provides complimentary copies of an eight page, on-line daily newspaper called the "USA Times" - which has up-to-date international news articles and sports articles/scores.
PHARMACY: Please contact the front desk for directions to the nearest pharmacy. The closest ones are located in Somerset Village.
PICKLE BALL: Three pickle ball courts were recently constructed in the same location as the resort's former clay tennis court. The colorful pickle ball courts opened for play on June 1, 2020. Pickle ball racquets and balls can be borrowed from the front desk. Pickle ball is currently the fastest growing sport in the U.S. and is a sport that people of all ages can enjoy! Signage is in place on each court that outlines how the game is played.
POSTAGE STAMPS: Can be purchased at the front desk.
ROOM RESERVATIONS: For questions concerning your current room reservation or any future reservations, please contact the front desk or the resort's room reservations office.
SAFES: Each guest room is equipped with a computerized digital mini-safe.
SCUBA DIVING: Two scuba diving operations are located nearby. Please contact the front desk for more information.
SETTLING OF ACCOUNT: The resort accepts cash (U.S. or Bermuda currency only), Visa, MasterCard and American Express credit cards. Traveler’s checks are NOT accepted at the resort.
SHOPPING: The capital city of Hamilton has a wide variety of shops and boutiques. Most stores are open from 9:00 am - 5:00 pm, Monday through Saturday. Dockyard and a few of the large hotels also offer shopping on Sundays. From May through October, many shops in Hamilton, Dockyard and St. George are open on different nights of the week. Please check with the front desk for more information.
SHUTTLE VAN: Complimentary shuttle van rides are provided to/from the Rockaway ferry stop, the nearby bus stops and Railway Trail, Maxi Mart grocery store, Port Royal Golf Course, Robinson's Marina and Fort Scaur, as well as anywhere on the resort's grounds. A telephone at the driveway entrance can be used to request a ride in from the road.
SIGHTSEEING TOURS: Taxi tours of the island can be arranged by contacting the front desk. Most tours are for a minimum of three hours.
SNORKELING: Pompano's waterfront is one of the best areas for shallow water snorkeling in Bermuda. Masks, fins and snorkels are available to rent from the watersports center (open from mid May to late October) and from the front desk the rest of the year.
SWIMMING POOL: A heated, fresh water pool is located oceanfront and is open twenty-four hours a day. Children should be accompanied by an adult since there is no lifeguard on duty. Styrofoam floating devices (known as "noodles") are available for you to enjoy at the pool or beach on a complimentary basis.
TAXES: An 11 ¾% Bermuda government occupancy tax will be added to your nightly room rate.
TELEPHONE CHARGES: Please refer to the phone face plate in your guest room for current local and long distance rates or check with the front desk .
TENNIS: Four all-weather tennis courts are located only a 400 yard walk from the resort, next to Port Royal's 7th fairway. Court time on Port Royal's courts will be complimentary during daylight hours (a fee will be charged for night play under their lights) for resort guests and the resort's shuttle vans will drive guests to and from Port Royal's courts at no charge. Tennis racquets and balls can be borrowed from the resort's front desk.
VALET/DRY CLEANING: Clothing needing to be dry cleaned should be brought to the front desk. It will be sent off property and is usually returned within 48 hours, Monday -Friday.
VENDING: Soda machines are located adjacent to both the "Snapper Suites" and "Tuna Terrace" buildings, as well as between the "Flying Fish" and "Angel Fish" buildings.
VOICE MAIL: Your guestroom telephone is equipped with a voice mail messaging service. Please refer to the instructions listed on the phone face plate for message retrieval.
WADING POOL: A 1 ½ foot deep wading pool (heated during the winter months) is available for use on the pool deck on a twenty-four hour basis.
WAKE-UP CALLS: A clock radio (equipped with an alarm) is located on your nightstand. Wake-up calls can also be placed with the front desk anytime between 6:30 am and midnight, for the following morning.
WATERSPORTS CENTER: The resort's watersports center (located at their private dock) is open from 10:00 am - 6:00 pm daily, weather permitting, from mid May thru late October. Paddleboards, kayaks, snorkeling equipment and a few other aquatic items are available to rent.